Unfortunately we cannot refund entrance tickets, however you can get your money back for the photo or autograph ticket or switch to an autograph or photo with another Special Guest. Usually you get info on how to proceed from Ticketmaster. Otherwise you can contact us.

The cost varies, depending on the Special Guest. Please check the Special Guests profil page for more info.

We have a limited number of tickets for each session. To secure you get an autograph or a photo with your favorite hero, we recommend you to buy a ticket online before the event. If there are tickets left, you can buy tickets at the event until 30 minutes before the end of the session, but we cannot guarantee that there will be.

You will choose the day and time for your photo or autograph session when you buy your ticket. It is important that you are in time for your session. You are responsible for being on time for your session – if you miss your session we will do what we can to give another time but if we can’t, you have used up your ticket.

A photo ticket is valid for a maximum of two people and provides one printout.

Yes, you must have a photo or autograph ticket to enter the Heroes Meet. And you will only enter the Heroes Meet area for the specific session you purchased a ticket for to avoid unnecessary congestion and queues.

Here you can read more about our tickets.